FREQUENTLY ASKED QUESTIONS
Have any plant care question or any other question not on our FAQ? All of our staff are knowledgeable about a majority of tropical and arid varieties as well as general house plant care. Our best form of contact will be to email us at email@example.com.
Yes! We are open everyday 11 am - 6 pm!
We offer a pick up option when you checkout, and will hold the order for up to a week after purchase. Pickups are available anytime within our normal business hours, everyday from 11AM to 6PM. We'll ask for your name or order number when you arrive! If you need contact-less pickup, please give our shop a call at (503)-719-4763 when you arrive and we can bring you your order outside. If your order is not picked up within a week of the original purchase your order will be canceled and refunded.
Please email us at firstname.lastname@example.org or give us a call at (503)-719-4763 during our business hours and we can check for you! We are also able to hold plants in the shop for up to 24 hours. Unfortunately though, we are not able to pre-sell or hold any of our more limited plants to keep things fair for everyone.
Unfortunately we do not have a way to notify for specific plants, however we update our online store regularly. If you are signed up for our mailing list you will always get first notice when new plants will go live on the site!
We can accept returns on any unused ceramics or hard goods for up to 2 weeks after the original purchase.
We only accept returns for plants 24 hours after purchase. We are unable to accept anything outside of this window due to the unknown environment plants can be exposed to after leaving our shop.
Have an issue with a plant you purchased? We always want to set everyone up for growing success! Please email us directly at email@example.com and we can help set you up on the right track.
All of our sales for online shipments are final. We always try to ensure the best quality and customer experience! If you need to cancel an order before it ships, please email us at firstname.lastname@example.org! If live plants arrive damaged please shoot us an email and a photo of how it arrived as soon as possible. From here we can work with you to see if we need to file a claim with the shipping company or if the damage was on our end.
We are not responsible for incorrect address entry.
Unfortunately, there is not much we can do on our end about Postal Service delays until a package arrives or is deemed lost.
We take the time to carefully wrap each and every plant! We cover the soil with moss and tape it down to prevent any soil from spilling or drying out (we recommend removing this moss upon arrival for proper soil aeration!). We then wrap the entire plant and nursery pot in a paper sleeve to secure the plant in a shipping box to prevent moving or shifting during transit. During the colder months (roughly October through March) we include 72 hour heat packs in plant shipments. In the season transition periods we will check your area to make sure if you order will need one.
HEAT PACKS CAN ALSO BE INCLUDED UPON REQUEST!*
All of our packing material is recyclable or biodegradable! We use cellophane packing tape, recycled craft paper, as well as biodegradable box tape.
We breakdown our shipping by quantity and location (local Oregon rates are significantly lower when entering shipping info at checkout!).
National Shipping Flat Rates:
(Packages are calculated for weight. A 4" pot is estimated at "1 plant" in value, a 6" pot is valued at "2 plants.")
Mister, or Shirt - $6.00
1 Plant - $10.50
2 Plants - $14.00
3 Plants - $17.00
4 Plants - $19.00
5 Plants - $22.00
6 Plants - $25.00
XL Packages - $32.00
XXL Packages - $38.00
1 Plant - $9
2+ Plants - $14
Please allow 5 to 8 business days for processing! We only process orders on Mondays (barring federal holidays) to ensure your item arrives before the weekend and avoid potential transit delays. If you place your order on a Monday after 2PM PST your order will not be processed until the following Monday. We work exclusively with USPS Priority Mail for plants which delivers roughly in 2 to 3 days time.
We are unable to ship plants outside of the continental US.
However, we can ship our merch internationally! If you are interested in something, please email us at email@example.com and we can set you up with an order!
Please please please email us directly to firstname.lastname@example.org. You can attach photos if necessary! We pride ourselves in offering healthy plants, which also includes traveling well to their new homes. We are always happy to help if there is an issue!