Hey friends! Any orders placed 02/12 4PM PST onwards will not be processed until 02/25! Thank you.

FAQ

General Questions

What shipping provider do you work with?

We work exclusively with USPS 2-3 priority mail and we only ship Monday - Wednesday to ensure your item arrives before the weekend. If you place your order Wednesday after 3PM your order will be processed the following Monday. 

 

How do you pack your plants?

We carefully wrap the soil with a slightly damp paper towel and tape it over to prevent any soil from spilling or drying out. We then wrap the entire plant in light packaging paper then we tape it in the box to prevent moving or shifting during shipment. During the colder months we put in 72 hour heat packs. 

 

How much is shipping?

We breakdown our shipping by quantity. We include heat packs November - April. 

Normal Shipping Rates:

1 Plant - $10.00

2 Plants - $13.00

3 Plants - $16.00

4+ Plants - $19.00

 

Do you ship internationally?

No not at the moment. 

 

Refund Policy

All sales are final. If live plants arrive damaged shoot us an email and a photo of how it arrived then we will see what we can do if we need to file a claim with the shipping company or if the damage was on our end. Contact us at hello@ariumbotanicals.com.

We are not responsible for incorrect address entry. 

Any workshop cancellations can be refunded a full week in advanced. Anytime after this period we keep 30% of subtotal for cancellation for our supplies and empty time slot.

 

Do you do holds on specific plants?

No, but we update our online store regularly. If you are signed up for our mailing list you will always get first notice when plants go live on the site. 

 

Will my plant arrive looking like the product photo?

All the plants we offer are rooted established plants in growers pots. We try to photograph the plants we add to our site that represents the species available in a average sense of size and quality. Generally they will arrive looking close if not identical to the photo. 

 

Where is your physical location located?

We're based in Portland, OR! Our hours vary at the moment since we are studio/retail based so check our instagram @ariumbotanicals

Heres a detailed page on how to find us.

 

Where do you find all these plants and or do you grow your own plants?

We work with a variety of local growers and private growers across the country. We currently don't grow a majority of our offerings. Although we will occasionally send our own collection to private growers to be propagated. We'd love to have our own tropical greenhouse in the near future. 

 

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