FAQ

Are you open to the public right now?

We are currently closed due to COVID-19 until further notice. Our entire store is still available for pickup, local delivery, & nationwide mail order. 

 

How does local delivery work?

This service is to offer no-contact delivery for larger plants to locals here in Portland. The current delivery fee is $10, which covers transportation costs. We have a $50 minimum for this service along as well as only offering the service within a 5 mile radius of our shop. Please select that rate upon checkout to be categorized into our local delivery system or the rate will be set to be shipped via USPS. We are currently offering out delivery service Wednesday through Friday 9AM-5PM. Though we cannot guarantee specific drop off times.


How does local pickup work?

We offer no contact pick up in the cart section. Please arrive at your scheduled time as this keeps safety precautions at their highest. All items in our store are eligible for local pickup! Our local pickup currently runs Monday through Friday 9AM-4PM, and Saturday through Sunday 10AM-3PM. Your order will be outside our garage doors on our pickup table at your chosen time. 

 

Saw a bigger plant on your instagram but its not on your online store, how can I get it?

Please email us to hello@ariumbotanicals.com and we can set up a pickup time. A majority of our available plants will be online, so if it is listed a 'sold out' we most likely do not have this plant available. Especially with the more rare flora unfortunately. 

 

What shipping provider do you work with?

We work exclusively with USPS Priority Mail, which deliver roughly in 2-3 days time. We only process orders on Monday and Tuesday to ensure your item arrives before the weekend. If you place your order Tuesday 2PM PST and onward your order will not be processed until the following Monday. 

 

How do you pack your plants?

We carefully wrap the soil with a moss and tape it over to prevent any soil from spilling or drying out. We then wrap the entire plant in packaging paper, then tape it in the box to prevent moving or shifting during shipment. During the colder months we put in 72 hour heat packs. 

 

My plant arrived damaged what do I do?

Please please please email us directly to hello@ariumbotanicals.com, there is also a contact form near the bottom of this page. We pride ourselves in offering healthy plants that travel well to their new homes. Please reach out if you have/had an issues, we are happy to help. 
 

Can you answer plant care questions? 

Of course! We are super knowledgable about a majority of tropical varieties (Aroids in particular) and general house plant care. Our best form of contact will be to email us at hello@ariumbotanicals.com.

 

How much is shipping?

We breakdown our shipping by quantity. We include heat packs November through April depending on temperature for your area. (Oregon rates are significantly lower when entering shipping info at checkout.) 

National Shipping Flat Rates:

1 Plant - $9.50

2 Plants - $13.00

3 Plants - $16.00

4 Plants - $19.00

5 Plants - $22.00

6 Plants - $25.00

XL Packages - $32.00

XXL Packages - $38.00

We take the time to carefully package each and every plant. We want to ensure your plants arrive safely. We also use more packing material than most to keep all the plants secure in their boxes. 

 

Do you ship internationally?

No not at the moment. 

 

Refund Policy

All of our sales are final but we try to ensure the best quality and customer experience we can offer. If live plants arrive damaged please shoot us an email and a photo of how it arrived immediately. From here we can see if we need to file a claim with the shipping company or if the damage was on our end. Contact us at hello@ariumbotanicals.com.

We are not responsible for incorrect address entry.

We work with USPS and delays can happen and there isn't much we can do about it until the package arrives. 

Any workshop cancellations can be refunded a full week in advanced. Anytime after this period we keep 30% of subtotal for cancellation for our supplies and empty time slot.

 

Do you do holds on specific plants?

No, but we update our online store regularly. If you are signed up for our mailing list you will always get first notice when plants go live on the site. 

 

Will my plant arrive looking like the product photo?

All the plants we offer are rooted established plants in growers pots. We try to photograph the plants we add to our site that represents the species available in a average sense of size and quality. Generally they will arrive looking close if not identical to the photo. 

 

Where is your physical location located?

We're based in Portland, OR! Our hours vary at the moment since we are studio/retail based so check our instagram @ariumbotanicals

Heres a detailed page on how to find us.

 

Where do you find all these plants and or do you grow your own plants?

We work with a variety of local growers and private growers across the country. We currently don't grow a majority of our offerings. Although we will occasionally send our own collection to private growers to be propagated. We'd love to have our own tropical greenhouse in the near future. 

 

Have a question not answered above?