FAQ

 

Where is your physical location located?

We're based in Portland, OR!  Check our Instagram @ariumbotanicals.

Here is a detailed page on how to find us.

 

Is the shop open to the public right now (COVID-19)?

Yes! We have adjusted hours and a few shopping guidelines in place if you shop in-store with us. Please click here to check them out before stopping by!

 

How does local pickup work?

We offer no contact pick up in the cart section at checkout for up to a week after purchase. Our local pickup currently runs Monday and Tuesday from 9AM to 4PM and Wednesday through Sunday 11AM to 6PM. Since the weather has gotten colder, we will be keeping pickups inside the shop. Please arrive at your scheduled time as this keeps safety precautions at their highest! You are welcome to give us a call when you arrive for your pickup so you do not have to wait in line!

 

Saw a bigger plant on your Instagram but its not on your online store, how can I get it?

Please email us at hello@ariumbotanicals.com and we can set up with an invoice and schedule a pickup time! If there is an item on our website marked as 'sold out' we most likely do not have this plant available. Especially with the more rare flora unfortunately. We are not able to pre-sell or hold any of our more limited plants to keep things fair for everyone.

 

Can you answer plant care questions? 

Of course! All of our staff is knowledgeable about a majority of tropical and arid varieties as well as general house plant care. Our best form of contact will be to email us at hello@ariumbotanicals.com. You can also click here to fill out a direct contact form!

 

Is there any way to be notified when a specific plant is in stock?

Unfortunately we do not have a way to notify for specific plants, however we update our online store regularly. If you are signed up for our mailing list you will always get first notice when new plants will go live on the site. 

  

Where do you find all these plants? Do you grow your own plants?

We work with a variety of local growers and private growers across the country. We currently do grow a majority of our offerings ourselves. Although we will occasionally send our own collection to private growers to be propagated. We would love to have our own tropical greenhouse in the near future. 

 

SHIPPING FAQ

What shipping provider do you work with?

We work exclusively with USPS Priority Mail which delivers roughly in 2 to 3 days time. We only process orders on Monday and Tuesday to ensure your item arrives before the weekend to avoid delays. If you place your order on a Tuesday after 2PM PST your order will not be processed until the following Monday (excluding federal holidays).

 

How do you pack your plants?

We carefully wrap the soil with a moss and tape it over to prevent any soil from spilling or drying out. We then wrap the entire plant in packaging paper, then tape it in the box to prevent moving or shifting during shipment. During the colder months we include 72 hour heat packs in plant shipments.

 

Will my plant arrive looking like the product photo?

All the plants we offer are established plants in growers pots. For the plants we photograph for our webshop we try to use the one that represents the species available in a average sense of size and quality. Generally they will arrive looking close if not identical to the photo. 

 

My plant arrived damaged what do I do?

Please please please email us directly to hello@ariumbotanicals.com, there is also a contact form near the bottom of this page. We pride ourselves in offering healthy plants that travel well to their new homes. Please reach out if you have/had an issues, we are happy to help. 
 

How much is shipping?

We breakdown our shipping by quantity and location. We include heat packs November through April depending on temperature for your area. (Oregon rates are significantly lower when entering shipping info at checkout.)

National Shipping Flat Rates:

Mister, Fertilizer, or Shirt - $6.00

1 Plant - $9.50

2 Plants - $13.00

3 Plants - $16.00

4 Plants - $19.00

5 Plants - $22.00

6 Plants - $25.00

XL Packages - $32.00

XXL Packages - $38.00

Oregon Rates:

1 Plant - $7

2+ Plants - $12

We take the time to carefully package each and every plant. We want to ensure your plants arrive safely. We also use more packing material than most to keep all the plants secure in their boxes. 

 

Do you ship internationally?

No not at the moment. 

 

Refund Policy

All of our sales are final but we try to ensure the best quality and customer experience we can offer. If you need to cancel an order before it ships, please email us at hello@ariumbotanicals.com as soon as possible! If live plants arrive damaged please shoot us an email and a photo of how it arrived as soon as possible. From here we can see if we need to file a claim with the shipping company or if the damage was on our end. Contact us at hello@ariumbotanicals.com.

We are not responsible for incorrect address entry.

Unfortunately, there is not much we can do on our end about Postal Service delays until a package arrives or is deemed lost.

Any workshop cancellations can be refunded a full week in advanced. Anytime after this period we keep 30% of subtotal for cancellation for our supplies and empty time slot.

 

Have another question not answered in our FAQ? Please fill out the contact form below! (If you need to attach an image, please email us directly at hello@ariumbotanicals.com)